I was wondering if anyone might be able to assist us in tactfully phrasing a message to our guests. They made a booking for three, and disclosed in their initial message that it would be two adults and a two year old child, specifically. Today, they arrived with a baby that we weren't expecting. It's no trouble at all, but I just don't know how to write a message letting them know we're aware of this without coming across as being intrusive. Their booking was made months ago, so perhaps circumstances changed, as they were quite upfront about their two year old.
We don't meet guests at check-in, so that they have the flexibility of arriving whenever they like, however we do live next door (when resident in Australia, that is), and our living room looks out onto our listing's driveway and front garden. Guest's aren't aware of this, though. When guests arrive, we're generally aware as we can hear their car pull up. So, when our current guests arrived, we happened to see them. We never actively monitor our guests, and I don't want it to come across as such, and as this is a rather common problem for hosts, I just wanted to see whether anyone had any ideas on how to phrase a message under these circumstances. So far, I've written:
"Happy New Year!
I hope that you and your family had a marvellous time exploring Hobart today, and are having a brilliant time so far.
I'm terribly sorry to ask, but I just wanted to confirm that there would be 3 guests staying at the cottage. We happened to see your car pull up in front of the cottage, and noticed that there seemed to be one more than expected. It's no trouble at all, of course, however we will need to modify the booking to reflect that there are 4 in the reservation, rather than 3.
If you need anything at all during your stay, please don't hesitate to let me know. I'm always more than happy to help, and am just an Airbnb message away. :-)"
Too indirect? Should I have specifically mentioned that we noticed a baby? Any potential changes others hosts might make?
Thank you!