As of recent the platform agents only consider the Content policy and no other long standing policy or guideline is taken into account to have a bogus review removed.
We have also been advised that only the review may be removed in extreme cases but that the more damaging star ratings will anyhow stick to a profile?
After foiling a recent guest's attempt to Blackmail and Extort from us by denying him a FREE sleepover visitor resulted in us recieving the promissed bogus review with all its intended damages and as always requested to have the provable lies removed, obviously this did not happen as the guest did not transgress the Content Policy that clearly advise on how to make a bogus review stick.
We were refered to the Terms of Service we entered into but could not find this doc on the platform, however we did find a copy of this legally binding document with the help of Google and find the following extraction on reviews facinating:
10. Ratings and Reviews
10.1 Within a certain timeframe after completing a booking, Guests and Hosts can leave a public review (“Review”) and submit a star rating (“Rating”) about each other. Ratings or Reviews reflect the opinions of individual Members and do not reflect the opinion of Airbnb. Ratings and Reviews are not verified by Airbnb for accuracy and may be incorrect or misleading.
10.2 Ratings and Reviews by Guests and Hosts must be accurate and may not contain any offensive or defamatory language. Ratings and Reviews are subject to Section 5 and must comply with Airbnb’s Content Policy and Extortion Policy.
So now we find ourselves completely confused, perhaps someone could enlighten us on "Reviews are not verified by Airbnb for accuracy and may be incorrect or misleading." We ask ourselves... 'So why do we then get penalized and our listings suspended, what for?'
Then in (10.2) we read: "Ratings and Reviews by Guests and Hosts must be accurate......" will this then equate in a breach of contract entered by Platform and Host for allowing provable lies to be posted on the platform? And are we now to believe that the Review and the Star rating systems are 2 different entities always believed to be part and parcell off the Review?