@Miguel559
I and other users do not get to see the star ratings guests have given you. The only information we get to see is what the guest has written and any response you might have given.
As I said in my last post the only review I could find in your 21 that was even slightly critical of you was the review I mention in my previous post, and on what we are reading there, Airbnb will not remove that review. You may think that review is false, but all the rest of us will see is, that was this guests feeling about their stay....nothing more, they did not accuse you of anything, they did not say you cheated them, abused them, just that they found your place small and had an odour to it.....that was all!
Miguel, you are going to come across these guests from time to time. I had one not long ago that called me and my wife creepy because we did not pull our window blinds down while she was walking around our house garden....she said we were 'spying' on her and she left!
There are going to be guests who upset you, there will be guests who will make your blood boil.
But the measure of your character Miguel, is how you handle these curved balls that come at you. You can be a diplomatic host and say you don't agree and neither would any of your other guests....or you can make a big 'song and dance' production out of it and earn yourself the reputation of being a 'brittle' host and one who is easily offended!
Cheers.....Rob