Will airbnb refund their service fee when we refund our guests?

[Valerie283]

A guest of ours cancelled their bookings too late and we are then supposed to get the payout still.

The message from airbnb provides a link to refund the guest in full regardless.

We wonder if they also refund their service fee as well when we choose to refund the guest in full contrary to our choice of cancellation policy.

[Kelly149]

Similarly, I had a guest request to shorten their stay last week. Great guest, reasonable change, so I'm willing to shorten (change rather than cancel, 5 day to 4 day), so I call CS bc the auto system is making crazy calculations. ABB's first pass was for me to refund the guest and them not at all refund ABB fees or taxes. Ummmm, NO. I asked CS to refund my portion, their portion & the taxes. "Well, ok, I guess I can do that." Really, ABB?