about getting help and the lame response I just got about canceling

[Lee150]

 I had a death in my family and had to cancel a guest I HAVE NEVER DONE THIS I explained to the guest why which i guess wasn't ready but it was an emergency and SHOULDN'T BE PENALIZED PLUS there SHOULD BE a way to publicly tell potential guests WHY I canceled

2 I lost business because guest had a hard time booking and I STILL DON'T KNOW WHY

I am NOT HAPPY today

L Nelson

[David126]

@Lee150

This would be an Extenuating Circumstance, contact ABB they cancel and help the Guest find somewhere else.

[Mark26]

@Lee150

Contact AirBnB, and let them know what's going on.  They will cancel for you.  If you've already cancelled, they can help you recover the fees that you should not have been charged due to extenuating circumstances. You also have the opportunity to respond to any review. Simply cite that death in the family in your response. Potential future guests will understand, and that unfortunate cancellation note will move down in the reveiw pages to the point where it is no longer seen.

I'm sorry for your loss, and hope you're in better spirits soon.