accept/decline

[Anonymous]

Hi the community

A guest has booked a week in March

He asked me to change the reservation (in fact he add one more guest which is not an issue for me).

-The reservation dates were not changed

-My price was not changed

So I pressed the button "accept/decline"  and I saw that the total price has decreased by 200chf!

If somebody could explain me what happens, I would be very happy?

The second question is: by pressing the "accept/decline" button I have accepted.... to loose 200chf (no option to decline)

So I understand that my guest will arrive in March, same dates with one more (5 instead of 4) and a cheaper price, he managed it very well!!!

When you see a button "accept/decline" does it mean that you accept, you decline, have a further option to accept or decline.

Thanks/Frank

[Sharon33]

Why dont you message the guests and tell them the price you require for all of the guests.

If necessary you can arrange to decline the booking and then accept a booking from them for the correct number of guests

I think this is the only way to do it but make sure you talk to your guests about what you are doing and why

[Isabelle-And0]

I did not accept or decline a guest and yet I see payment pending . I kept getting an error at server . I

want to decline to do some maintenance . I sure need help fast as they booked him today for tommorow