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guest count vs house rules

Our total occupancy guest count is limited by the home owner's association house rules which count all people as 1 guest and there is a maximum of 4 people allowed per unit. This means infants count toward the legal occupancy limit. Airbnb's booking sy... read more

Created 04-03-2018 | Latest reply 04-03-2018 by Robin-and-Mami0

in Honolulu, HI

Saved Messages

When I communicate with a guest, I see the option "Use a Saved Message". Where are these stored? How do I create a saved message, and how do I edit an existing one? - Deb W.

Created 02-06-2017 | Latest reply 04-03-2018 by Debbie100

in Portland, OR

Knowing about my guest

How can I check reviews about a future guest before I accept their reservation?

Created 04-03-2018 | Latest reply 04-03-2018 by Emiel1

in San Juan, Puerto Rico

We close for the winter and lose Superhost status

We host a boat in the UK and close it down in the winter because of the weather. Because we have had no guests and can't reach the numbers for Superhost, we will lose our status in April and only regain it again in July. There should be some kind of seaso... read more

Created 25-02-2016 | Latest reply 04-03-2018 by Malcolm2

in London, United Kingdom

Turn on First guest booking discount

Hi, I just start listing my flat, in order to get attractive boking and review, I would like to active "3 first booking discount". Airbnb suggested this while listing, but did not turn on the option. How can I rollback and activate this please? Thank you.... read more

Created 04-03-2018 | Latest reply 04-03-2018 by Matthew285

in London, United Kingdom

I have just been able to put a screenshot in a message!

Every time I have tried to put sensitive information in the message stream in the past, it has been sanitised or removed!But today I put a screenshot in a message for a guest who is arriving tomorrow....and I have confirmation from her that it went throug... read more

Created 04-03-2018 | Latest reply 04-03-2018 by Mario-and-Cata0

I have just been able to put a screenshot in a message!

in Mount Barker, Australia

Weekly discounts and enquiries

Hi everybody! I have a question with the weekly discount and how important is? Could you please tell me if is it better to put a discount or not? For example in my listings I put a nightly rate and a weekly discount to attract weekly travellers! In my ar... read more

Created 04-03-2018 | Latest reply 04-03-2018 by Matthew285

in Rethimnon, Greece

Reviews not available for prospective Guests: URGENT

Anyone who can help! I find Reviews are not available for the last few new applicants in my INBox; even if they appear to have a longish record (joined 2015, 2016). Older records still allow me to see their Reviews, when I click on their Profile picture... read more

Created 04-03-2018 | Latest reply 04-03-2018 by Matthew285

in Hong Kong

My calendar blocks off the whole day on day of arrival

I seem to be losing a day on each booking I take through airbnb. It appears from my calendar that no one can leave on the the arrival of a new guest. It blocks the whole day off and forces other guests to leave the day before. Have I done something wrong,... read more

Created 04-03-2018 | Latest reply 04-03-2018 by Marit-Anne0

in Groby, United Kingdom

I have IB yet I keep getting reservation requests

I was getting bookings via IB. I have not turned this feature off. Over the past week, I keep getting requests. When I tell guests they can IB, they say they can't and wait for me to approve/confirm the reservation. I lost a guest this morning over this. ... read more

Created 01-03-2018 | Latest reply 04-03-2018 by Tammy91

in Missouri City, TX

Get to know our 2022 Host Advisory Board members

guest count vs house rules

Saved Messages

Knowing about my guest

We close for the winter and lose Superhost status

Turn on First guest booking discount

I have just been able to put a screenshot in a message!

Weekly discounts and enquiries

Reviews not available for prospective Guests: URGENT

My calendar blocks off the whole day on day of arrival

I have IB yet I keep getting reservation requests

Get to know our 2022 Host Advisory Board members

What to splurge on and what to buy cheap?

Are welcome gifts/snacks a good idea?