Re: Need to cancel same-day reservation but don't ...

Cristina0 · ‎18-11-2015

Hi there, accidentally accepted a reservation for today for a couple when I only have room for one.

They are upset now and are asking me to cancel. Is this the right thing to do or should they cancel?

Also, don't have a working phone and can't do it online - any suggestions?

Lizzie · ‎19-11-2015

Thanks for posting this. As it is such short notice, please contact our Support Team and they will be able to assist you with this.

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Need to cancel same-day reservation but don't have a working phone!