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Need to cancel same-day reservation but don't have a working phone!

‎18-11-2015 10:45 PM
Cristina0
Level 1
Mexico City, Federal District, Mexico
‎18-11-2015 10:45 PM

Need to cancel same-day reservation but don't have a working phone!

Hi there, accidentally accepted a reservation for today for a couple when I only have room for one.

They are upset now and are asking me to cancel. Is this the right thing to do or should they cancel?

Also, don't have a working phone and can't do it online - any suggestions?

‎18-11-2015 10:45 PM
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‎19-11-2015 10:46 AM
Lizzie
Former Community Manager
Former Community Manager
London, United Kingdom
‎19-11-2015 10:46 AM

Hello @Cristina0,

 

Thanks for posting this. As it is such short notice, please contact our Support Team and they will be able to assist you with this.

 

 


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Thank you for the last 7 years, find out more in my Personal Update.


Looking to contact our Support Team, for details...take a look at the Community Help Guides.

‎19-11-2015 10:46 AM
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