@David126
Completely different situation, your guests know you will have snow. The host and myself live in a country which doesn't get much snow, we had been warned on the TV for two weeks prior that major snowfall would arrive, we had hosts on the forum asking how to cancel without penalties as they would be snowed in.
@Paul154
I'm not here to shame anyone, just expressing an opinion.
There are two ways to run a business.
I find it very sad that a bit of money is more important to hosts than self esteem and reputation, had the host played the "knight in shining armour" it would have resulted in a positive review and glowing reports throughout the guests family and friends. Now its a negative review and bad mouthed to family and friends all for the sake of a few bob.
I had a cancellation from a guest who would only get half his money back, he mentioned a broken foot, had never heard of Ext circumstances, I pointed him in the right direction and he got a full refund. The week he cancelled has been turned into a 2 week booking, win win for both of us. You reap what you sow
For over 40yrs I've considered my customers my most important asset and treated them as such, some of them i've had around for 30yrs.