Good thing you noticed that ticking clock, @Brigid1, as it is very real and has very real consequences. I have also occassionally had the frustrating experience of wanting some additional information from the guest (anyone else noticing more and more incomplete profiles?), followed by a delay on the part of the guest in responding, as that clock keeps ticking away.
Thankfully, I've managed to receive the information requested and then repond each time right under the time limit, but had the requested information not come across, I would have done as @Andrea9 suggested, and declined the request, followed by a message to the guest as to my reasons why, and an invitation to request again.
The one question I have had, which is related to this original post, is what is considered response time? Whether I'm receiving an inquiry or a request, I almost always respond with at least a message in an hour or less. But as Brigid just shared, sometimes an actual decision takes longer than that.
Can anyone add to this conversation and shed some light on the question of calculating response time as well?
Good luck, Brigid! And just in case you've missed the thread that's been repeated over and over again - if you accept this guest's request, and then the information changes, do not be the one to then cancel that request, as that will create an entirely different problem!
Jude