I have just had a guest who left unwashed crockery, one of the toilets was disgusting, wet towels everywhere, duvets on floor, gas hob thick with grease and dirty greasy kitchen surfaces. I wrote a neutral review saying they were friendly nad communicated well beofre the hosting. I choose to let him know privately that I was suprised at how the apartment was left but made it friendly and offering understanding if there had been a problem but I got this back
'Did you really expect us to clean the house before leaving? I think you don't even know what kind of service you are offering. Airbnb is about renting your house as a Hotel, It is not like couchsurfing, where people do it for free. I paid more than 400 € for only 3 nights in your old apartment and after that amount of money, that is almost a robbery for the quality of the flat, you are cheeky enough to tell me about the cleaning? You are charging almost a half monthly salary for only 3 nights, you must be able to clean it after all. We didn't break anything, but as you should understand like when I go to a hotel I don't care about tidying or cleaning, because I don't have to do it. .....the house full of boxes everywhere, and the bathrooms were pretty dirty when we came in. So please, stop saying bull**bleep**, take your money that you probably don't even pay taxes for that and this business is totally under the table and don't text me again. I will tell you again just to make it clear, when you pay such a crazy amount of money for a renting, you don't have to clean after being in the house, you must take care like we did and don't break anything.'
The apartment is professionally cleaned in between each guest and the bathrooms are spotless so he has lied about that. I don't charge a cleaning fee. There are no boxes laying around and there is no smell - so my question is this - how should a guest be expected to leave a rental? Everyone else who has stayed has said the apartemnt is really clean and have left it fine. I expect to have to clean but not this level asm I expectiing too much from my guests?
He left me a great review.
Thanks for any advice so i can put it on my hosting:)
Hi, I wonder if someone can advise. What should I expect from my guests when leaving - that they clean the house and leave it in the same state as I left it? (I do not offer a daily cleaning service).
I got an ok review from my guests and I gave them a good review - however in hindsight perhaps I should have told them how disappointing it was to come home to a super dirty floor and cigarette butts in my garden....
Any advise please
How awful for you!
I would expect people to leave the place in the condition they found it, with the understanding that not everyone cleans the same way. That is to say, I would expect them to wash dishes, but I would also expect to check them myself to make sure they are up to my own standards.
I recommend you put in your listing to "please leave the house in the condition you found it," and then hope that it at lease comes close.
If my place were left in the condition you decribed, I would put that in the review in some neutral, just-the-facts way. Mention that you spent a lot of time bringing the place back to the condition it was before the stay, and that perhaps their needs would be better served at a hotel.
i agree with Hillary and Ed. I do NOT charge a cleaning fee, b/c i think that makes people feel they are pahying to have someone clean up after them; instead, i calculate that into my fee. I will and HAVE kept money out of guests' deposits if/when they leave an unwelcome mess as the one your describe; with well over 200 guest visit, i've only needed to do that 4 times. Air BnB purposely asks GUests to act as that - GUESTS. Would a guest make a mess without cleaning up? Would they throw wet towels on the floor for you to pick up? etc? the "Guest" that does should be rated as not recommended and should probably go to a motel/hotel - even there, where housekeeping staff/bell-hops are on premises, there't no excuse for leaving a mess.
They are not “guests” technically, they are paying customers. It makes sense. Also you should think about adding a cleaning fee you don’t have to explain the price it’s your place.
For a guest, cleaning fee means the place will be cleaned up BEFORE you get there, not that you have to clean it before you go, after all you are a PAYING guest. You're not JUST a guest who is staying there for free and should leave the place as they found it. My mother raised me to "always leave the place better than you found it" mentality, and I also inherited her cleaning freak OCD" so I CAN'T help but leave it clean, but I think MOST people aren't raised that way I don't think. Hope that helps give you a guest's humble point of view.
We paid $40 for breakfast and was told to wash our own dishes - this is too much and ruins any vacation bliss. Won't go back.
40$ for breakfast? Oh my, what did they feed you, all you can eat buffet and mimosas? This is a ridiculous price for a home made breakfast!
This guy is off base! You're not renting your home as a hotel -- he's renting someone's home! I put in my listing that they're staying in someone's house, and I expect to have guests treat the space courteously, like it was their own. I also had a disastrous group of guests recently who left the inside grimy, with sheets and towels everywhere and caked-on dishes in the unrun dishwasher, and 50-100 cigarette butts in the back yard. Really? Do they treat their own property like this? I decided to put in a security deposit of $500 and am seriously thinkingo of charging a cleaning fee. I have the place cleaned anyway, but this way if they leave it really dirty, I can at least accept that situation better after getting them to pay for the cleaning. I know, I'll get less listings with these hoops for the guests to jump through, but with the local Marriott charging more than twice what I do anyway, they can stay there if they can't deal with being responsible for staying in someone's house.
We rent out our loft area and a bedroom both private baths. The kitchen is not appart of the rental because we dont want to deal with all that,, We charge a $10 cleaning fee for the loft and $9 for the one bedroom. We have been doing it for just a year now about 100 guests and none complain about the cleaning fee. 99% of the people really pick up after themselves as well only a few issues but we do charge for cleaning. Good luck.
Question for you. Under Amenaties; Logistics what is "Cleaning before checkout"?
absolutely right, George! I just responded to Hillary and Ed's note. I DO charge for excessive mess - the kind that suggests the sense of entitlement that includes not wanting to clean up after oneself, and not minding others needing to. I've withheld deposit $s onlyu 4 times out of well over 200 bookings - interestingly twice from WEst Point people (once a group of cadets, which i should've reported - and then a visiting family)
not sure i understand your question. Through AirBnB, the guests in these instances paid the full rate advertised, but our rule, and AirBnB's is "leave is as you found it".. Our house is spotless when guests arrive, with breakfast goods in the fridge, and in the Winter the fireplace set to go. Our hope is that every guest will have a great time in our house, and in our town. Our expectation is that they will treat our house as they see we do. and leave it that way (we don't insist they put dishes away, but we do require that they're washed and left to dry in either the rack, or machine, whichever they prefer. etc. etc. ) if we come in to a floor that's sticky with beer , or cigarettes strewn around in our yard, board games out with pieces all over, sheets sets/towels/blankets out well beyond the number needed for the number of people expected, stains on furniture, countertops, bicycle tires marks on the hall walls, then we put in for withholding a part of their security, as we obviously needed to clean up "messes" that they should never have caused and/or should have cleanerd up themselves. hope that answers your question.
Yes, they probably do treat their own property like that. I have had to deal with an unbelievable number of folks who live in total sqalor over the years of being a property manager. Most of these folks look perfectly presentable, nice clothes, good hair, personally clean. You'd never guess they live like pigs.
That said, I have been very fortunate with my airbnb guests in my spare bedroom/bath I list. Only one left a total mess behind. All the rest of my guests have left the space really tidy, and even bundle up the used linen, even though I don't expect them to do that. Some have even washed MY dirty dishes. But I do think that the host living on premises is more condusive to this behavior than when folks just rent out a whole house and are physically absent.