Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Bhumika

Are guests required to divulge the ages of the people in my party (other than adult/child/infant), why they are traveling, and if people in my guest's party are local to the area? Latest reply by Alex

I have someone who I have preapproved for a weekend yet another group is requesting the same weekend but for an extra day, which would be beneficial. However, I don’t think I can offer anything after preapproval the first group? Don’t I risk getting a neg... Latest reply by Alex

I use a PMS, but it's ability to sync is being blocked by AirBnB via an accommodations review for an accessibility feature - namely the no steps to entry. I added it as a new AirBnB host but not knowing that it would take so long to process. I don't reall... Latest reply by Alex

Like others, I find the cancellation policies confusing, particularly for long term rental. Our lakefront property is very popular in August. We have a guest who booked the entire month next year so we will be out by $1K for that month by accepting this... Latest reply by Joan2709

My name is Queen *, and I’m from Rwanda. I started hosting on Airbnb in April this year because I truly enjoy welcoming people from different cultures and creating a warm, memorable stay for them. Hosting also allows me to share my home and my country’s h... Latest reply by Rebecca

I have been hosting since 2012 and most success I had was in 2024, this year 2025 I am not even half as booked... I have tried all possible options, even refurbished and updated my place even more, have competitive prices and often add 20% discounts and y... Latest reply by Ana42788

Hi. We have stayed at countless properties and this is our first time hosting. Turns out that our first reservation request [20 days] is from a first time customer. It makes me a little leary because I've heard only rent to people with ratings. Thoughs? A... Latest reply by Joan2709

We’ve had this happen a few times now. (For context, we do think through which guests to accept - the cabin is in the countryside and definitely not a "hotel room" kind of place.) But the scenario is this: we have a nice, friendly and communicative person... Latest reply by Elisa

I have a guest that says that the garbage was not removed and there were dirty towels left when she arrived, but she told me this only a day later, they are only staying two nights. I don't believe her, she sent me photos, but not time stamped. I think sh... Latest reply by Elisa

Hello, We had two guests recently that we were very displeased with, and I suspect the feeling was mutual. Since almost 14 days have passed and they had not written a review I figured I would do the same, the old "If you can't say something nice, don't ... Latest reply by Teemu7