Hi everyone,
I’m writing this to bring serious attention to a growing problem that is affecting many hosts, and which, if not addressed, will damage the Airbnb community very soon.
The quality of Airbnb Support has significantly declined. What we are experiencing today is not real support:
- responses are often generic, templated, or appear AI-generated
- agents do not properly read or understand the case
- answers are contradictory from one message to another
- cases are closed without resolution
- hosts are forced to reopen new cases and explain everything again from scratch
This is not just frustrating — it is a waste of time and shows a clear lack of respect for hosts who rely on the platform professionally.
What is even more concerning is that even when an issue has already been reviewed and confirmed by Airbnb, the same situation repeats itself, with no system-level fix and no accountability.
This creates an endless loop where hosts are forced to chase support again and again for the same problem.
At this point, this is no longer about a single issue — it is about the way Airbnb is treating its hosts. ❌🤖🔄⚠️
I hope this message reaches experienced hosts, Superhosts, and community moderators, because this situation needs to be escalated internally. If nothing changes, this approach will inevitably lead to a serious loss of trust in the platform.
Airbnb has built its success on hosts. Ignoring them at the support level is a dangerous direction.
