Hello Fellow Hosts,
I have a 6-week snowbird couple that is arriving on Sunday. Due to weather, the patio repair already started is delayed 5-6 days into their stay, assuming the weather is good! (I was just notified today by the contractor.)
What's your advice?
1. How should I phrase the message? (I want to tell them immediately.)
2. Should I offer a percentage or flat amount off their stay given that they can't use the patio?
3. If so, what amount?
While this is my first time hosting the couple, we have developed a nice rapport on the Airbnb messaging system. In other words, I think they'll stay off the patio until given the okay. Although, I know I am taking a risk!
By the way, the previous owner of my condo is a snowbird staying two doors down from my condo at a very reduced price (or even free!). This previous owner saw my mom inspecting the patio work (I'm a far-away host) and came over to talk to my mom. She told my mom that my prices were too high. LOL!
I'm a little worried that she will tell this to my snowbirds, but oh well. I don't know that I can do anything about it. And I've already booked 2 long-term-staying guests since November who didn't seem to mind the price. Alas it won't be good for business if she gives her opinions to these coming guests which I'm sure she will. And I'm sick that these guests already will not have use of one of the amenities...trying to do damage control on two fronts!
