A young couple is staying with us for 2 months. They seem to be nice people, but they don’t communicate well and seldom follow the house rules until being confronted.
Here are some of the circumstances we had to deal with them about:
They often leave their dirty dishes in the sink annoying other residents. One of the residents had to put a sign on the sink to make sure that they cleanup after their mess.
They brought their own personal electric fan and left it ON all day in the dining room when they were gone for the day. (They had told us they didn't like AC, so they use their fan). I had to turn it off several times.
They turned ON their personal fan in their bedroom for several days when they left for the weekend.
They left the AC ON in their bedroom while they were away. They said that they wanted the room to be cool upon their return. I asked them if they would leave their car running with the AC blasting while they went shopping for hours. Their answer was NO. So why would you do that in our house?
New England summer weather mostly mild (70’s – 80’s) and cool in the evenings (in the 50’s – 60’s). We do have some 90 degrees temperatures for an average of about 14 days in the entire summer. We set the threshold of the AC temperature to 72 for the summer months. We try to be "green," minimizing energy usage, and caring for our planet.
We recommend that the guests open their windows when the weather is below 72 instead of using the AC. Instead of communicating with us for their need to use the AC below the set threshold (even when the weather outside was in the low 60’s), they just unplugged our WIFI thermostat in their bedroom on several occasions. We bent our house rules, just for them, to have a lower temperature of 68 in their bedroom regardless of the weather outside.
When confronted of their negligence to follow the house rules, Sarah got very angry at us. She is overly sensitive and a difficult person to deal with. They compared our house to a hotel. We are not a hotel! It’s our private home.
Prior to the couple going away for the weekend, we politely asked if we could speak with them for five or ten minutes. They did not want to talk, saying they were uncomfortable talking with us about utilities, and that they had many things to do. After a short discussion, they told us not to talk with them anymore, but to "ONLY LEAVE A NOTE. DO NOT TALK WITH US IN PERSON ANYMORE....DO NOT SPEAK TO US IN PERSON ANYMORE. UNLESS THERE IS AN EMERGENCY, LEAVE US BE. DO NOT SAY HI, NO SMALL TALK, NO NOTHING UNLESS THERE IS AN EMERGENCY. LEAVE A WRITTEN NOTE. WE DO NOT WANT TO SPEAK TO EITHER OF YOU UNLESS IT IS AS DESCRIBED." (This quotation contains the exact words texted to us by this guest.)
I found out that all our listings have been suspended by Airbnb without checking on our side of the story. We've been with Airbnb since 2010 and have been Superhost for many years. Airbnb believes the lies from one guest?
Our long term resident is the witness of this couple's behavior in the house. You can talk directly with him if you like.
This couple had problems with their previous rentals before they moved in with us. Now they are causing trouble for us. And Airbnb sided with them without hearing from us?? Unbelievable!!
