Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

We check in tomorrow and just found out the homeowner lives on the property. Our search criteria were whole home and the listing showed amenities which include the pier. The pier is actually now shared. Wtf Latest reply by Duncan180

Hey Everyone!My name is Ori, and although I'm not a new host - this is the first time I'm posting a question in the community. Lets see how it goes!I have a question that was probably asked before, but I just wanted to have opinions on both situations. Bo... Latest reply by Helen3

A Guest checked themselves in a day early , supposedly by accident ! They made no contact and was only discovered by accident when I went to drop off fresh milk and eggs on the morning of their check in , walked in to find personal belongings, used beds... Latest reply by Susan1637

Is it better to decline a reservation request to book or let it expire? I have never let a request expire and wonder what will happen. Will the dates remain permanently blocked? Or can I open them back up again?(I have declined requests but really try not... Latest reply by Grayson0

Hello I was hoping someone could help me. We had some recent guests who personally complained a lot to me and I’m worried they are going to leave a negative review. I have left reviewing them and it is now day 13 and I am not sure what to do. Can I tell i... Latest reply by Georgina277

When accepting a booking, a guest was advised that we were having a changeover of solar panels and battery the day after they checked in. She said they would probably sleep through it. I thought it was obvious that the power would be off for quite a while... Latest reply by Marg11

I have a customer.He booked 6 men from February 15, 2024 to February 16, 2024. Today it's past the check out time of 11AM, but I can't call guests to check out on time. The customer then texted and wanted to book an additional night, but then did not see ... Latest reply by Khuê0

How do you or can you charge a guest for having a dog when you have a no pet policy after they check in? Latest reply by Paula

Hello all, I am the neighbor of an AIR BNB not the host. I am just inquiring to the community to see if what I am experiencing is normal or maybe just not the best quality from the host. Obviously, I will do my best to provide information without identi... Latest reply by Gary1337

Just wondering if guests get access to the property address immediately upon booking. I just confirmed a guest for a booking in 3 weeks and she asked for the address. I usually send it a couple days before their arrival. Should I provide it this early? Do... Latest reply by Guy991