Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I have a renter confirmed to check in for sept 9-10. Due to weather, He has asked if there was another date he could check in.... He would like to check in sept 30-Oct 1 How do we go about doing this? Latest reply by Helen3

Hello Everyone, I have a question about trash removal. I host a private family home and recently moved from the area. Previously, I would go to the house once a week and take the trash to the local dump. Now that I moved I am not sure how to dispose of th... Latest reply by Mar125

Hi. Not a big deal but a decor pillow and roku remote were stolen from the property. It makes me wonder what if they steal a TV or something. I was reading posts here from the community and read where a guest stole a laptop that belonged to the property ... Latest reply by Maricella2

Hello. I had an issue with a guest doing damage to my property in early July and reported it. The guest denied the reimbursement request so I asked airbnb to step in. However it's been 2 months I have yet to receive an update and every time I call (whi... Latest reply by Mar125

Dear Team Airbnb, I hope this email finds you well. I am writing to you today as a dedicated host on the Airbnb platform to share a deeply concerning experience I've had with the customer support team. I believe in Airbnb's mission and values, and I am wr... Latest reply by Mar125

Hello,I have an issue regarding the property description, photos, and the response to my complaint.My host described their place as a "Cosy Studio" on the ground floor, but it turned out to be a converted basement with no access to fresh air or almost any... Latest reply by Mar125

Hi I need to be able to provide a document that shows the guest name and the property address, is that possible please? I thought I could use a guest receipt and I’ve looked at the receipts help article instructions and tried to do this on a past booki... Latest reply by Sarah5384

Hi all,I wanted to know why I'm not getting more reservations for my villas. I want to be more visible Latest reply by Paula

We were supposed to have a guest arrive today, and the guest is a no-show. He booked back in June, and now there is no communication from him after three attempts to contact him. How should I handle this? Please advise & thanks! —Leigh Latest reply by Bhumika

We have only left 3 bad reviews in 7 years. The last one was just today. All three gave us good reviews. The problem is that we are very reluctant giving a bad review as are most hosts. We would rather not review at all, but this last guest was horrible. ... Latest reply by Bruce-And-Jane0