AirBnB allows guests to book without pre-payment

Gillian244
Level 2
Portland, OR

AirBnB allows guests to book without pre-payment

I am wondering if AirBnB can let hosts choose whether or not to accept guests who can't pay when they book, it seems like the policy is to allow them to pay 2 weeks ahead, but then if they cancel due to non-payment at that time we are less likely to get booked for those dates, and I'd prefer to have allowed a guest who can plan ahead to book it. We had one once who took up tons of time asking me to hold their spot even when it was going to drop because they couldn't pay yet, they said they'd have the money the next day, and please would I hold it, the best I could do was to say to rebook the next day and they wanted me to stay up to accept them again at midnight, but then they said they wanted amenities that we didn't have and went elsewhere. The day before they booked I'd had an inquiry which I accepted, but this new reservation that ended up not being able to pay caused me to lose the inquiry guest because it came in before the inquiry guest had time to respond.  I would love it if we could be assured that guests always pay at the time of booking, or if we could choose that option as a host. @catherinepowell

16 Replies 16
Dee-Dee7
Level 2
Chillicothe, OH

I have recently ran into this issue as well.  I do not want my calendar showing that my place is booked without payment.  

I’ve had multiple people trying to book last minute without payment.  Hopefully, my automated check-in instructions won’t be sent without payment.

 

 This is a huge issue!! No reservation without payment!

Marie8425
Top Contributor
Buckeye, AZ

@Gillian244 

This is just an idea, what if you use the "Non Refundable" option?  I think that does require payment in full and just increase your regular pricing?

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