We have raised this issue several times with AirBnb over the last 9+ years, and issue still keeps on happening, we are informed by AirBnb Ambassadors that its a system issue and that technical team are trying to find a fix, but its been 9+ years and still waiting.
HOST INBOX
We are a Hosts, and when we raise a ticket or request Airbnb support, Airbnb ambassadors are sending messages to us as a "traveller" NOT Host. We have informed AirBnb to stop messaging us to our Traveller profile as we do NOT check our traveller inbox, nor should we have to, for managing host matters. It's also very confusing, and we miss things, if we have to manage 2 inboxes for managing Host matters. We have raised the issue with Airbnb, and they keep on informing us that it's an Airbnb system issue impacting all users, and that Ambassadors do NOT have a choice in selecting which inbox to message, its done by their system.
Importance - as a Software company, this issue is considered a "core function and critical function", without it working properly, hosts cannot use AirBnb platform or manage host issues on behalf of guests. It requires urgent fix.
REQUEST
1. AirBnb fix system issue so that this does not happen
2. Feature request - Airbnb allow Ambassadors to manually override and select the inbox they are able to send message to (ie. Host V's Traveller)
