Airbnb cancelled reservation and suspended account no refund

[Michael7743]

So , I booked a trip a couple days ago , 15 minutes later I get a email that my accounts suspended and they've cancelled my reservation , well I paid for this reservation with a 1500$ gift card my check in is tomorrow and I frankly didn't plan on spending 3000$ going away because airbnb says so , this would of been my 33 booking and like my 9th time staying in my city of choice , I booked 48 hours in advanced , I contacted the host prior to booking to make sure it was okay , this is ridiculous , im tempted to see if my local media is interested in taking up airbnb putting me out of a place and keeping my money , because at this point I don't even wanna book on your platform again , I just want my money back from my gift card and to part ways , I contacted support and told them what happened and they either A just copy and paste what the email said , which I did submitted my I'd 14 months ago ? And can't even so anything it asks , or B send me links to other listings I can't book , the customer service Ive recieved on this subject considering this the hospitality industry is absolutely garbage , Ive been just short of told to go screw my self and were keeping you money. Maybe in the future if we decided you can stay somewhere else.  What a joke 

[Jenny]

Hi @Michael7743 

I'm really sorry to hear about this.

The Community Center isn't a formal branch of Airbnb Support, so we can't directly assist you with this, but I've passed the details you've given over to the team and asked if they can take a look at what's going on and give you some assistance.

If I hear any updates from them I'll let you know, and feel free to update us if you hear back from someone.

Jenny

[Michael7743 · Accepted solution]

Hello Jenny, thanks for the reply , someone from the trust team reached out to me this morning restored my account reinstated my booking  and compensated the first two nights of my stay for the stress I went through , overall I'm satisfied with the result , the representative I spoke to said they couldn't explain why it happened , but that it shouldn't of happened .

[Mike-And-Jane0]

@Michael7743 Good to hear that this has been sorted. Could I just suggest you check that the host has not lost two nights of revenue for what is presumably Airbnb's mistake!

[Michael7743]

No , they added a coupon to my account for the amount that was deducted , I originally had reached out to the host thinking they had cancelled before I realized airbnb was responsible. 

[Jenny]

Hi @Michael7743 

That's great to hear - I'm so glad they got this sorted out for you.

Appreciate you coming back to give us an update!

Jenny