Airbnb Review Policy: You can dispute a retaliatory review . . . from guests who commit a serious violation of policies[.]” To be considered for removal, the Host must "demonstrate a serious policy violation and that [Host's] enforcement of a policy led to the retaliatory review." Serious violations of policies, according to Airbnb, include guests that (1) damage property, (2) overstay their reservation, and/or (3) violate house rules.
Contrary to the ambiguous explanation for denial by Airbnb, the Guest’s retaliatory review unequivocally violates Airbnb’s Review Policy. Guest's own admission, violated several house rules.
A)Guests violated booking rules and did not add pictures of each guest within 24 hours.
B) Guest did not dog to their reservation, as verified in Guest's review & messaging to pay additional fees for pet damages
C)Guests violated house rules by misrepresenting the number of pets staying at the property (2) exceeding the max capacity by one pet.
Guests committed "serious violations of policy," as specifically defined by Airbnb. I enforced Guest's liability for damages caused as a result of Guest's serious violations of policy, and in response, Guest wrote a biased, inauthentic review as a form of retaliation against me. Guest enjoyed my property during Guest's stay, never mentioned a single issue throughout the entire stay, but was suddenly aggrieved by it once held accountable for serious policy violations.
Airbnb failed to follow its own policy when it denied my dispute to remove Guest's retaliatory review. Pursuant to Airbnb's Review Policy, Guest's review is biased because it's a retaliation against me for enforcing policy and house rules. Airbnb continues to respond with ambiguous templates that appear to be automated. Failure to remove the review is damaging my reputation and turning potential guests away from my listing. For the reasons stated above, Airbnb should immediately remove Guest's retaliatory review.
