Ambassador Error - long term cancellation policy

[Jill914]

Does Airbnb really require hosts to arbitrate a routine error on a payout  ?    This sees like such an easy fix if anyone at Airbnb would review it. My mesage threds are being closed and this is a serious matter.  All hosts shoud be aware of the risk.  Airbnd seems short staffed and it may be just too risk to take long term reservations if  Aibbn cannot train staf review and appl  the policies 

i hate to arbitrate, but i am being ignored and this is really serious.

Notice of Intent to File Arbitration

Breach of Contract

Violation of Wisconsin

Delivered to:

CSC Lawyers Incorporating Service, 2710 Gateway Oaks Drive, Suite 150N Sacramento, California  95833.

Reservation

Confirmation code

**

Cancellation policy   Long-Term Stay: Firm

Amount due to Host $6,890 under reservation

                Days in home  July 15 -26 (date of cancellation

                One month penalty  $5,077.00

                Less Payment $1,2040

Amount due to host:  $5,650

Lost booking - $3,500

Other damages TBD

Airbnb Policies

AirBnb’s Long Term Cancellation policy states;

Airbnb's, Long Term cancellation policy applies to all stays of 28 days or longer and overrides our standard cancellation policy for those stays. The Long Term cancellation policy allows guests to cancel for a full refund only during the 48 hours after booking, and only if they cancel at least 28 days before check-in.

If a guest cancels after that, you’ll get 100% for all nights spent, plus 30 additional nights. If fewer than 30 days remain on the reservation at the time the guest cancels, you’ll get paid 100% for all remaining nights.

AirBnb’s privacy  policy stateS:

Privacy Policies

What we do allow

Host re-entry: During a stay, Hosts may re-enter their property or enter a guest’s dedicated room in a shared stay when the guest gives the Host permission or when there is an emergency.

What we don’t allow

Physical intrusions: Hosts and guests must not access or attempt to access private spaces unless they have permission or there is an emergency.

In entire-home stays, this applies to the listing itself and its property.

In shared stays, this applies to shared bathrooms when another person is inside, as well other areas where users have a reasonable expectation of privacy, such as a bedroom or private bathroom.

Use of another’s personal property: Hosts and guests must not use the personal property of another unless they are given permission to do so.

Private space interference: Hosts and guests must not interfere with another’s ability to use a private space, such as by engaging in privacy-infringing activities like spying.

Non-consensual content sharing: Private information, photos, or videos of community members must not be publicly posted unless the subject of the post has given their permission.

Security cameras and recording devices: Learn more about our approach to security cameras and recording devices.

FACTS

Airbnb Investigation and  an undisputed facts

The reservation  was  a three  month  reservation , subject to a the Airbnb’s   Long Term cancellation policy

On or about  July 14, 2024,  the Airbnb guests, Eric and Gina,had a mattress delivered to the home while other Airbnb guests occupied the home and directed  Welytok to install it;  accommodated them

The Aibnb guests, Eric and Gina **  arrived at my home on July15,  2024 with two large dogs 60- 90 pounds that were not on the Airbnb reservation.

On July 17, 2024, Welytok dropped off items the Eric ** requested at check-in, including a dog bowel, mosquito repellent   and arranged to have  television and internet device installed, with Eric **present in the home, as part of the check-in follow-up.

Welytok sent a request through the Airbnb  Resolution center for a pet deposit and deposit for moving large  furniture, after noticing large furniture had been moved up and down several flights of stairs, which was not the norm for any guests

The guests would not agree to modify the reservation,   did not want to pay a pet fee  or refundable deposits;   Welytok  contacted  Airbnb  to help.

On July 19, the guests insisted that Welytok grant their commericial  contractor permission for mosquito spaying and other treatments

The guests never paid a pet fee or additional charges, and were reminded to communicate through the portal.

On  July 20, Eric ** requested that Welytok make a trip to  mailbox the home,  to spray the mailbox across the street be sprayed for bugs and close  back panel., and directed  and that no mail addressed to Welytok be delivered during the stay; Eric ** was present in the home and supervised this action  and all communication was on the portal

When contacted by AirBnd regarding the pet deposit, Airbnb states  Eric Dailer fabricated a “Trust and Safety” complaint . 

Airbnb  investigator Alexix claimed Eric ** told Airbnb Welytok  “popped in”  without notice, but admitted she did not ask for specific incident, if permission was granted or if the guest was present or view the portal

.  Welytok  offered to produce   logs and time records of Welytok’s presence on the premises, and to confirm the guest was present.

Welytok  lives in Chicago and never returned to the property after check-in and did not return  except for a mailbox repair  2000 yards from the home, with notice on the portal and while the guest Eric ** was  present,

There is no indication whatsoever that the guest  Eric ** misrepresented to Airbnb  that Welytok entered the unit without him present, or in violation of any possible  privacy policy.

Eric ** most likely  expressed a concern  she could “pop in” to supervise landscaping and  repairs, and Eric ** likely explained or would have explained to Airbnb  elected to cancel the reservation because he wanted to move furniture, bring in his own furntirue  and hire his own contactors to landscaping.

On July 26, in violation of Airbnb policy, Welytok received notice that , in error, the Airbnb investigator, Alexis , had  cancelled **’s  reservation “penalty free” without ever speaking with Welytok or documenting any possible violation of Airbnb privacy policy

The investigator Alexis did not contact Welytok until  after the Alexs  improperly initiated a  penalty -free cancellation, and suspended Welytok’s listings

 When Alexis did contact Welytok after taking action , Alexis was very confused and acknowledged the guest did not state that Eric ** alleged Welytok ever entered the home without permission, or without the guests present, and had no details on when an incident occurred , and Alexis had nor reviewed the portal for communication between the parites

Pursuant to the investigation Alexis emailed Welytok for  copy of Welytok’s   written  privacy policy which Welytok provided.

  Welytok offered to provide logs and documentation that she  did not enter the premises during a stay without advance permission and the guest present.  All communication was through the portal.

Airbnb, in  error, failed uphold the long terms stay  cancellation policy In violation of Airbnb Policy the investigator cancelled the reservation and only paid the host  for ten nights, and unlawfully sent the guest a “Resolution Payment “ of $3,800 charged against amounts due to Welytok on July 29th and 30th.

Airbnb  has intentionally breached its contract with Welytok by refusing to pay her an amount required for a three month reservation under Airbnb’s long term cancellation policy which requires payment from July 15 to July 26 ($1,813.31)  when Welytok received notice of the cancellation, plus and $5, 077.00  for additional thirty days a total amount of $6.9890.00

Airbnb paid Welytok paid  $1,200 .  The balance due to Welytok pursuant to the long terc cancellation policy is is$5,789.00

In violation   its own investigation results and policy, Arbnb  sent the guest who were in violation a $3,800 refund  to be charged against Welytok’s two upcoming payouts for  guests checking in on  July 28th and  30th

Welytok  is literally  forced to host  to admit guests on the 28th and 30th  for several weeks and   month without payment for the use of her property and services to fund the illegal $3,800 “Resolution Payment”

Aibnb   intentionally Airbnb initiated a cancellation, without  providing  the requiered notice to Welytok of the cancellation prior to July 26 so she would know the premises was unoccupied and unsecured; Welytok’s  front door and doors were left wide open  with air conditioning  on, water running on for five days

Because all payments due to her for other bookings have been suspended Welytok is unable  pay to restore the home and provide the require receipts in support of a Host Guarantee Claim,

Eric Decker and Gina Decker’s large dogs and moving of furniture  caused approximately $1,400 of damages and additional cleaning  and services to the home which Welyok cannot pay due to the suspension of he payments owed to her ;  s host guarantee claim takes several weeks to process

Welytok will incur $225 in mortgage penalties and an additional $150 late  due to the  sudden suspended of all payments to her to fund an unauthorized $3,800 payment to the Eric and Gina Decker , without any notice to Welytok

 Airbnb  has intentionally breached its contract with Welytok by cancelling a reservation ”penalty free” in violation of its own policies, and did not conduct a valid investigation in violation before suspending her listings;  Airbnb attributed false statements to the gues also exposed the guests to liability for statements they did not make.  (Exhibit A- texts from guests)

While Welytok’s bookings were iproperly suspended, she was unable to accept a $3,500 booking request. (Exhibit B- booking request)

Airbnb  has intentionally breached its contract and refused  communicate with Welytok to stop the payment the $3,800 payment process when Welytok immediately notified Airbnb of he error by the Ambassar or Alexi and violation of its own policy

Submi

**[Reservation number and names hidden due to privacy concerns - Community Center Guidelines]

[Mike-And-Jane0]

@Jill914 All very interesting but I hope you don't think posting here constitutes a request for arbitration. Also you may be better going to the small claims court if that is still allowed.