Appropriate Host Interaction

[Jeff3235]

I have used Airbnb going on eight years and its been a positive experience overall.  At some places I have stayed I never saw the host at all. At others I saw them often. It was fine either way but I felt I should at least meet them once , especially if they were living there.  I guess I am wondering why there are 

" Ghost Hosts " who prefer no actual meeting in person.

[Lorna170]

@Bhumika  Most of my guests are older and they do not seem to return to the website to read anything there.  Once they have arrived we get very few questions if any.  My credenza book is definitely read -- pages to certain restaurants or attractions go missing all the time!

[Bhumika]

@Lorna170 , it sounds like your guests really appreciate having a physical resource on hand. 

How often do you refresh or revisit the contents and local recommendations in your credenza book? Is it yearly? 

[Rochelle177]

Hi Jeff, 

I completely agree. I have a front desk in my unit but I do offer a meet and greet  but most guests prefer self-service check-in and out.  However, I always share my mobile number with my guest in  case they need urgent assistance. 

Kindest,

[Bhumika]

Thanks for sharing @Rochelle177 ! 

Have you noticed any particular situations after sharing mobile number, where guests actually reach out to you for urgent help? Or do most guests prefer to handle urgent situations by themselves?