Automated review removal again :(

[Magy6]

What can hosts do in guest no-show situation. Guest don't show up and they send host the messages we know them: either full refund or bad review - in my case added to threats that they will report my listing for safety that it's not safe, she put even false claim in the review that : Airbnb is investigating the listing safety now 

lol, how is this allowed to be written public when it's clear violation of content policy ? In addition to the fact that review policy says if guest never arrives to stay or experience especially if it's because of reasons beyond host control, their review maybe removed. Add to this the fact that host threats of bad review and reports if not fully refunded for their no show.

I filed report with all evidence and submit appeal but I get response after 5 minutes ( yes I mean it , it was 5 minutes) that review follows policy and won't be removed ! 

I reach out to multiple customer support who insist that this isn't automated response and that someone had time to open the email and read my appeal of 1000 words and check screenshots and read guest review and make decision then send it to me in 5 minutes.

What can I do please ? This isn't the first time I have this situation with no shows since the new review system 

[Patricia2526]

Hi @Magy6 

If denied again, request escalation to a senior case manager. Use wording like: “I respectfully request escalation, as this review is based on a guest who never checked in, which is not permitted under Airbnb’s policy.

[Magy6]

Hello Patricia, thanks a million for your reply.

Are you sure about this method ? I heard from other hosts before that don't ever make second appeal and that it's trap if first one was looked in 3 or 5 minutes like mine and they will close the case forever 😞 it's really not understandable at all that we need to suffer to make the platform apply their own policies 

[Rebecca]

Hi @Magy6 👋

It's been a little while since you posted and I wanted to say that I'm sorry that you experienced this issue. Speaking directly to Airbnb Support is the best way to get this resolved. Have you hear from the support team since you posted? 

Looking forward to hearing from you.