Baggage left

Ashenafi0
Level 2
Reston, VA

Baggage left

My recent gust left her bags and she said she would pick them up last night but didn’t show up. I tried reaching out to her but no luck. What do I do with the bags?

3 Replies 3
Helen3
Top Contributor
Bristol, United Kingdom

I would message the guest on Airbnb and her mobile again and say if she doesn't collect within 48 hours you will dispose of them. @Ashenafi0  (Check local laws around this where you are) 


I don't let guests leave luggage post check out in case they don't come back on time or there is another problèm. 

Patricia2526
Level 10
Manila, Philippines

Hi @Ashenafi0 

 

Store them in a safe place to prevent any disputes. If they contain perishables, you may need to discard those. If they still don’t respond, send a final message stating that you will dispose of the items after your deadline. i suggest to  check your local legal guidelines for handling abandoned property.

Alex
Community Manager
Community Manager
Toronto, Canada

Hi @Ashenafi0

 

Thank you for sharing your doubts in the Community. I'm sure this is not the first time someone has had this situation. By any chance, did you check the answers you received in your post? I'm sure they will clear your mind. 🙂

 

Best, 

Alex