Ionut50 Level 2 Frankfurt, Germany Ratings not available before bookings are confirmed?!? Hi @Airbnb Executives and fellow Hosts, Since the last updat... Latest reply Hi @Airbnb Executives and fellow Hosts, Since the last update (currently May 2025), I can no longer see the ratings of incomi... Latest reply
Zwanieke0 Level 1 unable to access email or phone associated with account I have always automatically logged into airbnb with a facebo... Latest reply I have always automatically logged into airbnb with a facebook account or saved log in details. Today, Today, I wasn't able t... Latest reply
Derek696 Level 2 London, United Kingdom Formal complaint process for support? Guest booking changes ... Hello,I’m a long-time Superhost who has been with Airbnb for... Latest reply Hello,I’m a long-time Superhost who has been with Airbnb for over 12 years. Until now, I’ve had a smooth and positive experie... Latest reply
Wale181 Level 1 How do you handle an unfair rating? I've worked diligently over the years to maintain my 5.0 rat... Latest reply I've worked diligently over the years to maintain my 5.0 rating and superhost status, consistently providing exceptional serv... Latest reply
Astrid560 Level 1 Cambridge, MA Host Provided Conflicting Instructions Then Penalized Us for... The host gave conflicting instructions regarding garbage dis... Latest reply The host gave conflicting instructions regarding garbage disposal. When we proactively asked how to handle the trash, the hos... Latest reply
Suhaib9 Level 1 Payment issue I'm experiencing an issue with completing the payment proces... I'm experiencing an issue with completing the payment process for a 2-day booking.After entering all the details, I'm stuck a...