Bugs

[Muree0]

Guest left a one star review and said we had bed bugs and want money back and compensation.

 We clised the apartment, immediately brought in a professionsl company who found nothing wrong, no bugs.

 We are now left with a one star review that states we have bedbugs.

 Airbnb sided eith the guest and refused to remove the review.

 This has stopped all enquires on this 4.85 star superhost .

what to do ?

[Emiel1]

@Muree0 

When did the guest reported the bed bugs to you ?

Did she cancel the reservation ?

Your review of the guest:

"Very good communication."  ==> ??

[Muree0]

1st day.

cancelled and stayed in an down the road.

after asking for compensation for travel.