Can't log into my account on my laptop

[Loretta161]

It doesn't matter what browser I use the system will not allow me to type into the spot where

my email goes.  Anyone else having this trouble?

[Joan2709]

Hi @Loretta161 

Have not heard of this issue? 

Have you tried logging in with your phone number instead?

Does logging into the App on your phone work? 

[Rebecca · Accepted solution]

Hey @Loretta161 👋

Sorry to hear you're having trouble logging in - has this been resolved now?

If you're still unable to log in, please try these troubleshooting steps: 
✨ Log out (on all affected devices/browsers)
✨ Close all browser windows/tabs (on all affected devices/browsers)
✨ Open ONE new window (on all affected devices/browsers)
✨ Clear cache and cookies and browser history (on all affected devices/browsers)
✨ Delete & re-install app (if applicable)
✨ Then try to log in with your email address

If this doesn't work let me know and we can investigate it together. 
Rebecca 🌟