Cancellation

[Caro11428]

I have a lady that asked to cancel the booking on the 18th October and her booking is for the 29th October. I am away and thought she would do it but she hasn’t so are you able to cancel it and so she is not charged

[Emiel1]

@Caro11428 

The guest needs to cancel the the reservation (not you). The guest will be refunded (if any) according the cancellation policy..

If desired you can offer additional refund.

[Shelley159]

Hi @Caro11428 

We're not Airbnb Support (just hosts), but if this guest is blocking your calendar and you want Airbnb to help her cancel, make it VERY clear that it's not a host cancellation (which has penalties). State more than once that the guest wants to cancel,.not you.

[Helen3]

Never cancel for a guest you will receive penalties . @Caro11428 

if the guest no longer wants to stay remind them they need to cancel .

why do you want to offer a full refund ? Is it because you have a flexible cancellation policy?

[Paula]

Hello @Caro11428, I just wanted to follow up on the hosts' suggestions. Did the guest end up cancelling, or did you reach out to the Support team for help?

Keep us posted!