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Card being charged for a reservation I didn't book.

Answered!
‎27-07-2017 10:36 AM
Aamir3
Level 2
Germany
‎27-07-2017 10:36 AM

Card being charged for a reservation I didn't book.

Hi,

 

Today I was checking my credit card statement and saw that my card has been recently charged for a AirBnB trip I didn't book. I could not find a helpline number or email to write to AirBnB support directly.

 

Can somebody please direct my query to AirBnB Support to look at and contact me immediately? Following are the transaction details, I could see a booking id there to start the investigation.

 

Amount -1.437,12 EUR
Posting text 
AIRBNB * [Personal information hidden]
 
Many thanks,
Aamir
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‎27-07-2017 10:36 AM
Top Answer
‎27-07-2017 10:57 AM
Steve143
Level 10
Limerick, Ireland
‎27-07-2017 10:57 AM

Hello @Aamir3,

 

Sorry to hear that that happened to you.

You should change the login password on your Airbnb account, contact the bank that issued your card and contact Airbnb customer service.

You can contact Airbnb customer service by phone, Twitter or Facebook as described here https://www.airbnb.com/help/contact_us#/

and here Contact-Airbnb-A-Community-Help-Guide

 

Hope it all works out OK for you.

 

Steve.

View Top Answer in original post

‎27-07-2017 10:57 AM
90 Replies 90
‎29-08-2024 02:14 AM
Dianne378
Level 2
Charles City, VA
‎29-08-2024 02:14 AM

This happened to me on Monday. The charge was pending and AirBnB would not cancel it or provide any information about who booked it or where. They told me it must have been someone I know. 
I am an AirBnB superhost. They could have verified the identity of the person who used my card but they made no effort. 
I will be getting out of the business of hosting on this platform. 

‎29-08-2024 02:14 AM
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