Changing Reservation while Staying

[Regina1205]

Hello! 

I currently have a guest that wants to change their reservation for less days. First time going through this. Any recommendations if I should decline or approve this request? 

Thanks in advanced. 

[Emiel1 · Accepted solution]

@Regina1205 

It depends on total lenght of stay, the new lenght of stay, the discounts you offered on intial stay etc...

You can also create the "change" request by yourself, then change the calculated price in the pricefield to what you think is a fair deal.

You have no obligation to accept a shortening of the reservation, but in practice you can end up with an unsatisfied guest....

Hope this helps to make the right decision.

[Regina1205]

Thanks for the advice. 

[Lorina14]

@Regina1205 

I usually grant the request and ask them to request it via their reservation. Sometimes I alter the reservation myself if the guest cannot figure out how to shorten it. It is usually better to honor it rather than chance the guest lying about something (dirty place, bugs or leaky something) to get Airbnb to refund them or let them out of their reservation early without penalty or for them to do that and write a false retaliatory review. 

Please be aware that when you alter a reservation the system “recalculates based on the time of the alteration request” and also it can disqualify them for a discount (weekly or monthly discount may no longer be applicable so the price may be higher).

If you had dynamic pricing, a potentially higher nightly rate can be used. I will usually look at their original rate and recalculate it based on the days present and the cleaning fee and such. Sometimes I have had to have lengthy discussions with customer service and that is how I found out that the nightly rate changes based on the rate of the alteration (which many times is higher). To honor their earlier rate one must manually calculate the nightly rate and it can get complicated.

[Regina1205]

Thanks for all the information.