Have any other hosts had experience of making a claim against the Airbnb host assurance policy?
I have experience delay, rejection, obstruction & the claim to be recycled around the system for over 4 months now.
I have not been offered even the guests deposit!
It appears to me that Airbnb always favour the guest not the host in a very prejudice way on every occasion!
the nature of Airbnb booking & communication procedures make it impossible to obtain guests address & other details to take the guest to a small claims court, and the host assurance procedure blocks matters up so long that the guest gets off Scot free while a host is potentially left in crippling debt, exhausted trying to rectify the guest damage & with an overwhelming sense of aloneness, distress, anxiety & impotence as all correspondence with a guest is difficult when they constantly refer to the host protection assurance & Airbnb constantly block any resolution!
I am beyond disappointed.. I am now so frustrated I am going to take to social media & local press to discover who else might have experienced the same level of procrastination and obstruction.
can any other hosts help me understand why this situation is allowed to occur? Is the only solution to have huge deposits or to leave Airbnb? Where does the community sit on these matters?
Even a personal insurance claim is blocked by the lack of information given by Airbnb. They haven’t returned copies of all of our correspondence or theirs with the guests & they won’t offer any deadline to their processing my claim. Obstruction appears to be the fall back position in dealing with my claim.. why? They stand to lose hosts & public credibility...
