Confirmation:

[Hyun-Jun2]

Please look into my case. I am so in distress because of your poor customer care. The owner, Zee, knew how to play the game with a customer not responding. It is for Airbnb too. I want my money back.

[Hyun-Jun2]

I got the date wrong. I did my best to minimise the cost. Please look at the messages below.

Today

Your reservation is confirmed for 2 guests on 10–14 June. Show reservation

7:35 am

I am so sorry I got the month wrong. I was looking for an airbnb in July 10-14. Please cancel it please

Message from Suggested

Suggested

7:35 am

Cozy Flat in Chelsea

Change reservation

listing image

Request change

Suggested to you and your host because an alteration was mentioned.

Suggested to you and your host because an alteration was mentioned.

Zee · Host

Zee · Host

7:37 am

Hello Hyun Jun Shin,

Thank you so much for booking our place at 11 Old Church Street for 4 nights from 10 Jun 2026 to 14 Jun 2026. We will return to you shortly regarding the practicalities. Until then you can send us a message.

Best regards,

Your Host

7:40 am

I am so sorry I got the month wrong. I was looking for an airbnb in July 10-14. I have checked if I can change the month but it seems you are fully booked while I am in London. I would have loved to stay in your flat but I am not lucky enough to do so. I will leave a good review here.

Please cancel it please.

5:42 pm

I am waiting for your reply please

Please help me on this.

Please guide me what to do.

[Helen3]

You can go into the booking and hit the amend button and send a request to change the dates if the new dates you want are available @Hyun-Jun2 

[Helen3]

You can cancel the booking penalty free within the first 24 hours if the booking is more than two weeks away .  @Hyun-Jun2 

you can't ask the host to cancel as they will face cancellation fees and have the dates blocked in their calendar . 

Nor of course can you offer a review if you cancel a booking. 

If the host is willing to overide their cancellation policy and cancel penalty free you will need to contact Airbnb and ask them to work with you to do a penalty free cancellation.