We rent through Airbnb our nice, fun, upgraded home in suburban southern California. It rents mostly in the summer; families like it because we have a pool with waterfalls and a grotto. We have some fun animals, such emus, and a professional movie theater upstairs. With the additional quirky fun things that come with the house, we receive extremely positive reviews.
The home is on a 2 acre private lot. But...we have this neighbor down below.
She lives in her house which she inherited from her father. It is a disgusting mess and she has been repeatedly fined by the county for living in unsanitary conditions (rats, cockroaches, etc). For the past 30 years, well before Airbnb, she would call the police frequently when I had kids in the pool playing, or if I have friends and family visiting. She complains to the county about speeders on the street, and the FAA RE airliners noise (we are 50 miles from LAX).
RE my Airbnb. This summer she was successful in complaining enough, for Airbnb to pull us offline. We produced to Airbnb all the documentation, and Airbnb agreed with us and restored us online. Apparently she is relentless with her complaints (Only she has complained, no other neighbor), that they just pulled us off again. They (Airbnb) said they will restore us; however, if she complains again, we are off permanently.
I would like to sit down with a human, bring in my documentation, and once and for all, put this to bed. She is CRAZY, who gives her the right to shut down my, much needed, side business income.
How do I defend myself to Airbnb? Does anyone out there know? And don't say negotiate with the neighbor, been tried. No kidding, she is CRAZY.
