Hello @Janice677 !
It’s always tough to deal with damage, especially as a new host. First, take a deep breath—this is part of hosting, and you’re already doing the right thing by reaching out for advice.
When it comes to deciding whether to seek reimbursement, consider a few things. Assess the severity of the damage and the cost of repair or replacement. If it’s significant and clearly caused by negligence or misuse, it’s reasonable to request reimbursement through Airbnb’s Resolution Center. Document everything with clear photos and a description of the issue. This will strengthen your case if you decide to proceed.
Before taking action, think about how you’d like your guests to feel. If you suspect the damage was accidental, approaching the situation with understanding and kindness can go a long way. A calm and professional message asking the guest for their perspective often yields better outcomes than jumping straight to a claim.
For the future, consider ways to protect your space and set expectations. A detailed house manual can include care instructions for sensitive appliances like your stove. You might also invest in additional insurance for peace of mind, as Airbnb’s coverage doesn’t always cover everything.
Hosting is a learning process, and every experience makes you more prepared for the next. Keep communicating clearly, stay professional, and don’t let one hiccup discourage you. You’ve got this!
Wishing you all the best in your hosting journey!
