Day 22: Luckily, I got 4 stars review

[Nutth0]

“Today, I just receive double 4 stars reviews from a guest who stayed at my home and another guest who joined my Experiences. In Total, 17 unsatisfied guests that give me 3 or 4 Stars”

Hi all, I come up with an annoying topic: lower star review. I'm sure everyone here already does our best every time that we host. We know that actually, Airbnb systems don’t work as 5,4,3,2,1 stars but only 5 stars mean good and anything that is not 5 stars is bad … truly hurts, doesn't it?

When I received a lower star review, this reminds me of a Zen story about a man who builds a wall and has 2 bricks that are not perfect. Other people come to see and say it is a beautiful wall but the man still says that ‘Look! I got 2 bricks that not in a perfect position. I should tear it down and rebuild the wall!’ 

When I got 3 stars review for the first time, it was written in German. I try to translate on google but it was not clear. Luckily, my first two guests are from German so I message them to help translate and also ask for an opinion.   

Again, I received 4 stars reviews from the 1-night guest. She mentioned that my pillow is too high, actually another pillow is already in the wardrobe but she didn’t notice. I would like to answer a review in Chinese so again, luckily, I asked my Chinese first-time Airbnb user to translate and she did it in a few minutes after I asked. 

Just a few days ago, I hire someone to translate my listing to the Korean language to attract more Korea guests in my area… You can guess …Luckily! I ask my previous Korean guests who already know my place to check words and she also adds a title for me based on her experience at my house.

Kyoung and Manyin, my previous guests who come to our wedding.

Suji & Dajeong, help me check my listing translation.

From my own experiences, instead of focus on who didn’t give you 5 stars, look for our “Luckily” from a stranger who becomes friends and answer every time I ask for help, a guest we meet who shares their story with us, a guest who flies just for your wedding day!

Thanks to guests who give us lower stars as it shows another side who truly helps us in times of trouble ( or Sorrow ). What you can control is your own mind to not accept the rating from reviews as a personal penalty. Sooner or later, it will happen at some point in your hosting journey. So, take a deep breath and speak words of wisdom “let it be”.

…“Luckily, 95% of my guests give me 5 stars”

…Happy hosting!

[Nutth0]

@Jennis1 he was totally right! 

[Helen427]

@Nutth0One can please some people some of the time but not all people all of the time!
All the best for 2020 vision in 2020!!

[Nutth0]

@Helen427 wish you a merry Christmas and happy new year too. 

[Cathie19]

That spicy soup @Nutth0 , sounds pretty good even in hot Darwin! Have a wonderful Christmas Season! 

[Nutth0]

@Cathie19... For Thai, they eat a hot & spicy even in the hot season! 

[Cathie19]

Yes @Nutth0 , besides Tom Yum, my favourite is a good chicken Laksa!

[Giuliana142]

@Nutth0  Be yourself. Most people are nice, there’s always a few that don’t appreciate our efforts and generosity. We all have those kinds every now and then. That’s why be happy and keep looking forward to better days. Congratulations on your wedding. Wishing you a Merry Christmas and a happy new year 2020!

[Nutth0]

@Giuliana142 so true! Merry Christmas and a happy new year. 

[Miloud0]

Salute @Nutth0, 

Thank you too 

Thanks, 

Miloud

[Joao24]

Its a nice text, but sometimes and sadly I see it mostly here in Brazil, some customers or guests dont understand the concept or what expect so give he give you a middle finger in form of a bad review, doest matter if the checkin was perfect, and you reply him everytime even for the most silly question ever at 3am. he will give you 1 star for check-in, comunication and price.

Some people are just expecting 5 star houses of the price of amsterdam hostels.. and dont take me wrong I do love hostels in Europe..

Im always tryng to improve but sometimes we just have to take the hit and keep moving forward.

[Nutth0]

@Joao24 so true, keep moving forward.

My friend once say as a host you may have to meet 2 kind of person, Giver or Taker. So I wish this year you meet more Giver than Taker. 

[Maureen242]

I cant believe someone would complain a pillow is too high

[Steven165]

Review system is broken but they won't listen. 

I get 5 stars for 5 parameters and a 4 star overall - go figure that!