Deposit Refund

[Bryan875]

Despite receiving confirmation from AirBNB that my new Payment details were successfully amended, and that the website indicated that I had a Nil/Zero balance owing, my reservation was automatically cancelled 1 week before Xmas, and now neither AirBNB or the host ** will take responsibility for refunding my deposit (paid in May 2023). Each point to the other for a solution.

I tried in vain for days before the cancellation to resolve, with nil direct action or meaningful follow up.

I have full screen shots supporting the above.

**[Host name hidden due to privacy concerns - Community Center Guidelines]

[Deanna216]

That is terrible. 

[Helen3]

Just to check when you booked - did you book on the basis of a split payment @Bryan875 

Im a little confused as to why Airbnb would need to have your new payment details if you had paid in full upfront (as you seem to indicate by saying a nil balance was owing. 

if you actually booked on the basis of a split payment then if Airbnb couldn't collect the second stage payment then they will cancel the booking I'm afraid . 

to be refunded you will need to demonstrate Airbnb didn't attempt to take the second stage payment . 

alternatively could you ask Airbnb to reinstate the booking and you make payment for the second stage payment @Bryan875