Do you like Airbnb's review system?.....do I hear Crickets!

[Robin4]

Every 3-6 months I get to stay in another Airbnb as a guest, and each time the requirements of the review system get more onorous.

At least for us hosts we simply get to write a review, private feedback, star rate 3 categories and give a thumbs up/down...easy!

Have a look at what the happless guest has to go through.....12 step/pages!

______________________________________________________________________________________________________

There we go, I think we are half way!

My question, although the second part is not obligatory, why is it attched to the review at all, when most of these things were covered in the listing description. I got frustrated with having to do it and I am sure most guests would get frustrated with it as well. What is the point of it other than the gathering of statistics.

On the other side of the coin I am now excepting guests from Homeaway/Stayz.

Have a look at the entirety of their review system.....

That was it, short and simply, I didn't have to dream up lots of superlatives to write, things to criticise!

And Tom has said he will email me the procedure he has to go through.

I am not enjoying the Airbnb review system these days and I know the guests are becoming frustrated with it as well.

What are others thoughts on this?

Cheers......Rob

[Kim87]

I feel you @Robin4 . Me or my husband or the whole family used airbnb a few times during the last year and a half and the guest review system is different, more complicated everytime. Actually i feel it's more and more oriented against the host, inviting the guest to find « la bête noire » as we say in french : something wrong, as in - there must be something wrong, somewhere, please find it and tell us!

[Robin4]

@Kim87 

Spot on Kim, there is a certain tragedy in this! Can I direct you to a response I just gave to Sam from Nevada! https://community.withairbnb.com/t5/Hosting/how-is-listing-your-property-on-multiple-platforms-is-wo...

The company are becoming more dismissive of their hosts and the thing they do not seem to have realised. If you upset 10 good performing superhosts you are going cause more damage than upsetting 1,000 poor performing hosts. 

We are not going to run for cover and say...."Yeah, ok, that seems about right"!! We are going to do an Anne Murray and 'Spread our wings and fly away!'

Good on you Kim hope all is ok with you!

Cheers......Rob

[Connie222]

I've been struggling with the review because, due to a serious safety concern (two men approaching us just yards before we got to our rental and did not appear to like the idea of Airbnb rentals).  So the review is rigid, not allowing for n/a answers.  

More urgently, our super-hosts were extremely uncommunicative and I had to resort to Airbnb Support (Manish was superb and arranged for a refund for us).  They were so terrible at not communicating and jumping on find out who those men were (we suspect they are neighbors).  I'm torn between giving a review of one star and hurting their otherwise-booming business.  

Does anyone have advice?  Reading this, I was surprised that lower than a 5 was a "bad" review.

Thanks.

[Robin4]

@Connie222 

I am sorry to hear of your experience and would like to know a bit more about these 'two men' and just where they fitted into the picture.

I am also struggling to understand how a Superhost can be uncommunicative to a guests contact requirements. Superhost status is a guest award, not a company one....it is a reward by guests for doing a job well.

Obviously we are not privvy to all that happened here but it does sound like events outside Airbnb's control had a large baring on this case. Even though we don't know the details I am glad Airbnb have refunded you Connie...at least that gives you faith that the system works.

Cheers.....Rob