Emotional support animals

[ThuHang0]

I need help on this one:
We don't accept pets, as we have guests with all sorts of allergies. But some guests try to get past our rule with the term "emotional support animals." There is a guest pending such a request. How should I respond? Thank you

[Melissa2475]

HI! I just saw this and I had a similar situation. And by ADA Law because we are considered a "hotel" you MUST allow them to stay and cannot ask for proof. We got a black mark on our account because we asked the person to leave because we don't allow pets. I do think you can ask for a pet cleaning fee. And it is nice if they disclose ahead of time. I think those with legit ADA needs will mention the dog. 

[Rebecca70]

Vacation rentals are not considered a hotel, your home is not zoned for a hotel. Your home is zoned for single resident home  so no you do not have to accept pets. It's a home, not commercially  zoned 

[Brad724]

You guys are all going to love this.  Landlord for 24 years, AirBnB host for quite a while, host, superhost, and ambassador.  This whole service animal and emotional support animal debate with AirBnB is a little out of hand.  Read their discrimination policy, and understand where they stand, and then decide if you want to mark your listing as allowing pets or not.  HOWEVER  from my personal experience with AirBnB, even if you mark your listing as NO PETS, you are very clear about this in your description, and someone wants to book with you with a service or emotional support animal, and you tell them no, the guest can and will complain to AirBnB, and you will as the host will be found to be in violation of the discrimination policy.  Get this  because it happened to me.  I had a guest check in who lived locally.  He was NOT traveling with a dog, he did NOT have a dog, he did NOT even own a dog.  He stayed at my house for two days and on the third, he asked me if he could bring his brothers dog over to the house.   I told him no  because all my listings are clearly marked "NO PETS", and he got mad, left, cancelled his reservation, called AirBnB support and complained I would not let him have his emotional support dog.  They found me to be in violation of AirBnB policy and said I discriminated against the guest.  He DID NOT EVEN HAVE A DOG!!!  So yeah, AirBnB needs to get their crap together regarding this, as it is ridiculous that hosts with "NO PETS" on their listings get penalized and have to even deal with this.

[Suzanne1117]

I have a guest coming in two weeks from now. Doesn't mention anything about a support animal. three days ago in messenger the guest son writes if it was ok to bring a dog since it is noted NO PETS>  I stated I preferred not as my up coming tenants are allergic to dogs.

He told me that his son called him and said that the dog is hypo-allergic which means nothing as dander gets everywhere. maybe the dog does not shed but that can still cause allergies. 

I told Airbnb that my contract is with Tom not Mike and the guest list has no names. 

This has to account for something. Tom isn't the one with a dog its Mike's son. I asked if the dog is used for seeing he said NO. He said on this vaca he doesn't want to bring the dog. 

My next tenants coming in Jan have allergies and this would be an In and Out stay. I don't have someone to poop-scoop and or give a deep cleaning. especially during the holidays.

This is wrong I feel like as a host I have no rights for my own home. My large pool has no gate around it only the yard does and this animal can jump in the pool. 

This is wrong. now my other tenants will suffer. 

I just feel if I have a contract with Tom .. he don't need the dog, then Mike as his guest should rent another home to accommodate the needs.  This has to be valid. somewhere. 

I reviewed Airbnb rules and it only states the guest who books the stay nothing about the friends/family rules.