Error redeeming gift card

[Annie1782]

I tried to redeem a gift card on the 29th December but an I was given an error: "We are having trouble redeeming your gift card. Please contact us for help". 

So I contacted the support team and was told that the gift card is in their system and it should go through within 24 hours. A day and a half goes by and the amount is still not in my account. I talk to support again and am told to wait another 24 hours. It's now 3 and a half days since I tried to redeem and I've again been told to wait 24 hours. I'm getting increasingly frustrated as I cannot reserve my stay until this is resolved and I feel like I am not being helped at all by the support team. Is there any way of escalating my problem? Is there anything else I can do? The gift card is for £2000 so need to get this sorted ASAP. 

[James4031]

I'm so sorry to hear this, Annie.

I'm having the same problem with two gift cards!

Did you get this sorted out? 

Thanks, James

[Sin-Hang0]

Same here, support just ask to wait. Anyone of you get it sorted?

[Pablo1870]

Same issue here i already have been assigned to 3 agents have you guys resolved the issue?

[Sharon1891]

Did you get this sorted? I am having the same problem.

[Victoria2163]

Same issue here - any resolution?? Airbnb support is not helping.

[Melanie1372]

Same issue here with loading a gift card. Did yours get solved within 24hrs? 

[Melanie1372]

I’m having the same problem loading a gift card pin today. Did yours get sorted? 

[Melanie1372]

Did you manage to get your gift card loading sorted? If so, how long did it take? I’m having the same issue now and been told to wait 24hrs. 

[Lyndon24]

Anyone here got it resolved?

[Melanie1372]

No resolution so far. I’ve been told to not try the PIN until 24hrs from reporting it Support has lapsed. That’s in 3hrs 

[Yvonne972]

Hi Annie, 

Just wondering if you got this sorted in the end? 

I have the same problem with the same exact amount as well! 

Thank you in advance,

Yvonne

[Melanie1372]

No resolution so far. AirBnB called me this morning and said that I need to try again after 24hrs and if not contact them again to go through to a different team as I have asked them to treat this as a complaint. 

[Melanie1372]

After numerous messages with support and a call from them, I was able to upload my card PIN this evening. It took 24hrs

[Aashna2]

I am facing a similar issue. I have been asked to check after 24 hours and it has been already a day and a half but still no help. This is frustrating. My money is locked in the GC and I cannot do anything about it.