Log In  
Support with your bookings

Exceed refund limit

‎28-02-2020 07:31 PM
Hai1027
Level 1
Phoenix, AZ
‎28-02-2020 07:31 PM

Exceed refund limit

I am trying to issue a full refund to a unsatisfied customer, which is okay. But it keeps giving me the error "Exceed refund limit" after I add my card and try to pay. There is no information online that talks about this issue.

‎28-02-2020 07:31 PM
0 Likes
1 Reply 1
‎28-02-2020 10:15 PM
Roberta2
Level 10
London, United Kingdom
‎28-02-2020 10:15 PM

Hi @Hai1027 

@please call Airbnb - just so you do not refund the guest yourself and then he starts the process via Airbnb again - so get paid twice! 

Numbers below

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245

‎28-02-2020 10:15 PM

More from Support with your bookings

Suspended listing

I had a guest last week who broke my toilet seat. Not a mas... Latest reply
I had a guest last week who broke my toilet seat. Not a massive deal, but they didn’t let me know and left me unprepared for... Latest reply

airbnb help substandard

Hi, how does everyone else find the Airbnb help - I've only ... Latest reply
Hi, how does everyone else find the Airbnb help - I've only had bad experiences. Examples: - guest could not book because th... Latest reply

Bookings

Hi everyone I am new, I have a 4 season cottage I am renting... Latest reply
Hi everyone I am new, I have a 4 season cottage I am renting out. Going very well. This summer is fairly booked up, we had a ... Latest reply

Explore Resource Center articles