Hi there,
Air B n B don't seem to understand their own policy.
The reservation in France was cancelled due to the riots / civil unrest / civil disorder / explosions in Toulouse last weekend.
We are covered under the following as per their Extenuating Policy Guidelines:
1. Government travel restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit travelling to, staying at, or returning from the Listing location. This does not include non-binding travel advisories and similar government guidance.
*There were curfews in place and restrictions on public transport*
2. Military actions and other hostilities. Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest.
*There were riots, explosions, civil disorder and civil unrest*
Our safety was clearly compromised so we need a full refund. When this Policy allows for cancellation, it controls and takes precedence over the reservation’s cancellation policy. Guests that are affected by an event covered by this Policy can cancel their reservation and receive, depending on the circumstances, a cash refund, travel credit, and/or other consideration.
We have asked for a full refund and they genuinely don't understand what to do. They say they will go to Host as not covered under this Policy but can't tell us why.
Thanks,
Nick
