Feedback

[Alejandro958]

I had a guest that was so irresponsible and left all the apartment dirty and messy ... but after that the had to give me a feedback and clearly that wasn’t truly and objective... cause I think he felt upset when I said him how him left the apartment! What can I do ? 

[Luana130]

You contacted the guest to tell him he left the apartment dirty? Why? You do that on the review, not on a message to the guest... If a guest knows you are gonna give a bad review they tend to leave one too.

But I just had a look at your profile. He did not leave you a bad review, he sent you a private message about it. You were the one who made the mistake of answering a privite message on the review page where everyone can see. Only answer what is on the public review.

[Rowena29]

@Alejandro958 

I agree that unless you are planning to use the "request money" feature, it's not advisable to give a guest the heads up that you are less than delighted with their stay - it will almost certainly result in a less than glowing review as you have discovered.  I agree with @Luana130  - the way to handle this is via review (which the guest cannot see until they have left theirs - so they cannot be influenced by it)  You could mark down on cleanliness adn say something like " xxx was pleasant but significantly more time was needed for cleaning after he checked out"  If you wished  THAT would have been the place to  have sent private feedback  re the messiness

I also agree that generally speaking you do not address PRIVATE feedback from a guest on the PUBLIC review. However in your instance I don't think it will do any harm at all - in fact I think it may be helpful. You were very polite and diplomatic and future guests reading your comments will be able to see why your stars are perhaps lower and realise you had an unreasonable guest. Future hosts of this guest will see a potential trouble maker based on his review of you and your response to him.

It's so frustrating when you receive an unfair rating, but there's very little you can do.  Try to focus on the next great guest and move forward...