Hi,
We had booked this property expecting a decent, livable place for our stay — but what we walked into was absolutely disgusting. I cannot overstate how filthy and neglected the house was. We reached out to the host immediately and also contacted Airbnb Support, but to our shock, no action was taken to help us. Not even the bare minimum.
We found the property in a condition that was absolutely unlivable — stained, filthy beds (some with what appeared to be urine and feces), insects and cockroaches, and an overwhelming smell of dirt and mold. It was revolting. The photos we shared already speak for themselves. Bedding was awfully dirty. We had to sleep on the floor like animals and we could not use 5 of the bedrooms due to awful and dirty bedding. We were ragefull and had no choice but tolerate.
We were a group with no realistic way to leave during the weekend. It was peak time, and there were simply no other options available for us to relocate on such short notice. So we had no choice but to stay, despite the conditions — but that doesn’t mean this was acceptable, and it certainly doesn’t mean we shouldn’t be fully compensated for what we went through.
Let me be very clear: this was not a case of “needing a little cleaning.” This place was a health hazard, and the host should never have been allowed to rent it in this condition. We paid for a safe, clean, livable space and ended up in a nightmare.
We are now requesting a full refund, and expect to be compensated appropriately for this experience. Anything less would be unacceptable.
Photos are attached (again) for your reference. We expect a response — and real action — this time.
