First Cancellation

[Michael-Ray1]

Almost going on two years hosting remotely...Superhost for sometime....had a guest show up early, request early check in, not an issue....the next morning early, they cancelled the balance of their 3 night stay. I was concerned sometimes these are emergency or family related changes...but no they cited the place smelling bad (dog), stained couches, noisy outside. I have a property manager that lives next door check on the property immediately after they left and take pics (sent to me)...couldn't find  what they reported...asked my house cleaners to stop by and review....same story...didnt see what was reported...all the furniture is new, bedding is new. So what do I leave for a review? Do I notify Airbnb? 

[Mike-And-Jane0]

@Michael-Ray1 You can only review with the truth. That way other hosts are warned that the guest might leave and make untrue claims.

You could notify Airbnb but I am not sure what that achieves.

I fear you will get a bad review as, if the guest is claiming a refund, they will want to strengthen their claim by providing a bad review. There is little/nothing you can do to stop this.

[Paula]

Hello @Michael-Ray1, Thanks for reaching out to the host community for advice.

Mike has suggested leaving an honest review. Are you planning to follow this advice? Feel free to share your review draft here in case you want hosts to share their opinions.

Regards,

[ManiKu0]

@Michael-Ray1 

I would leave an honest, factual review and avoid assumptions about the guest’s motives.

Something along the lines of:

“Guest checked in early and later decided to shorten their stay, citing concerns about cleanliness, odor, furniture condition, and outside noise. Multiple post-departure inspections by the property manager and cleaning team were unable to verify the reported issues. Communication remained professional throughout the reservation.”

I would also keep all photos, inspection notes, and message history in case Airbnb requests them later. As hosts, we cannot always prevent cancellations, but we can document everything and provide future hosts with an objective account of our experience.