I could use some advice in regard to my first guest issue. We've had the rental for about 7 months now, and it has been wonderful. This guest did not start off well, prior to booking he asked for a discount for "staying multiple night"-his 3 night stay was already discounted 20%. He then requested a special coffee blend from a specialty roaster in town. That's some background.
The family checked out today, the house was a mess. I understand that happens sometimes. But the weird parts: I have a nicely stocked kitchen and refrigerator for guests, they either ate almost everything, or they took it home? Butter, snacks, so many things. They left the front gate open and the chickens(who provide fresh eggs for guests) were out in the front yard. All are accounted for, but still.... Lastly, they must have had one of their children playing with the dart board. One dart is broken, and there are a hundred holes in the wall, and not just around the dart board, but far away and even on parallel walls!
My question is how to handle this. Do I send him a message about this before he gives us a review? We have worked hard for our 5 stars. Do I leave him a bad review without an opportunity for him to respond? Do I repair the drywall and request payment from him?
The cleaning will take twice as long as normal, but I think that's just a risk I have to be willing to take.
