Fraudulent Transaction - don't seem to be getting any help

[Ken3440]

Hi all, just wondering what the general experience is in getting assistance from AirBnB support centre ? I'm in Australia, have had a charge to may credit card from AirBnB UK, in Canadian $$ and after 3 days and 5 handovers to people and chatbots, no-one has done any investigation as to the source of the transaction. Is this the way it always is ?  Do you ever get to talk to a real person ? 

[Mohsen48]

hi 

last time I had contact them with phone they had no idea about few laws and then after two weeks they contacted me about it