Getting A Messy Review Removed

[Omkar12]

Hi guys,

Hi got a guest who booked my place for 8days & maybe he plans for staying changed since booking was non refundable he decided to show up at the location to ask for refund so we asked him to contact Airbnb incase it's a problem with our listing we will give him a refund but if it's not then he might not be able to get the refund he checked in & contacted Airbnb instead of giving a true statement on why he needs the refund he decided to lie & said someone knocked his flat & he is not feeling safe on the property & told them the building is not fully constructed & he wants a refund Airbnb contacted us we shared all the proof that shows he is lying took few pictures of the building & nothing was showing on the cameras on the property that anyone has knocked his door so we also declined on his request of getting a refund he requested to meet me in person again which i did & he requested me to borrow him money which he will pay back on 25th & his check-out date was 19th which we told him no he became so angry and started threatening to leave a bad review on our listing & after his check-out he called after one day & asked if we are ready to give him money or not but that's after his Check-out date we contacted Airbnb & we where adviced to block the guest immediately after blocking him he left a review as he had promised in his threats we have not yet opened the review but we are very sure it's bad since he was using that as a threat to us so all this happened & we where in contact with Airbnb to let them know about the ongoing situation at our place so our request is how can we ask Airbnb to take the review down without messing with our ratings since we had not yet opened it we contacted Airbnb, reached out to different ambassador's & everyone is saying it has to get first published & they see if it violets Airbnb rules but if guests keep on threatening hosts with a tool of leaving a bad review to hosts in order to get money back or borrow it becomes a threat to hosts because other guests can start using that which becomes unsafe for the hosts as well how can I kindly request Airbnb because it has gone beyond my understanding need your help thank you 

[Helen3]

Please leave an honest reviews for this guest to warn your fellow hosts about this horrible guest. @Omkar12  Before you do so, read Airbnb's policy on leaving reviews so you don't include anything that could lead to your review being removed.

Unfortunately Airbnb Ambassadors are often not knowledgeable about how Airbnb works. So it's best to familiarise yourself with it'st T&Cs (see Airbnb Help Centre).

Presumably you have already advised Airbnb that the guest threatened a bad review if you didn't refund them directly?  When you write your review you can see the guests. I would then contact Airbnb and ask for it to be removed on the grounds that the guest threatened to leave a bad review if you didn't return their booking fee.

[Omkar12]

Hello @Helen3  thank you so much for your help but one more thing the guest called us in person to talk about that issue that's when he started the threats of leaving a bad review which we didn't see coming & did not take recording about the incident since it was our first bad experience on Airbnb so after that he was calling and saying will you do or not he was so smart with how he was doing his stuff like he has done it before & the money he was requesting after we refused to give him refund he wanted to borrow & he pays later after he has checked-out we explained everything to Airbnb & asked for proof about that as well which is not there since we didn't see it coming but we got to know it's more serious after his Check-out & still insisted on chatting on Airbnb & asked for refund that's after some days that's when we contacted Airbnb & we where adviced to block him from chatting what can we do about that?

[Omkar12]

The only proof we have is that no one knocked on the flat since it's not there on camera 

The building is fully fine & the flat is exactly as it's shown in the listing with everything that is mentioned.

@Helen3