Google calendar sync receiving wrong end dates from Airbnb

[Terence55]

Since entering the summer release program I have been having a couple issues with Calendar sync and the 2 nights between bookings setting not being honored. Airbnb chat support is useless in getting these software bugs reported to the correct people. I can't be the only one having this issue.
If someone is booked from the 15th to the 17th for example, on Google calendar it will show them checking out on the 16th. And the entry is not editable in Google calendar as it is a locked file coming from Airbnb.
I also have the "block the night before and after a booking" setting enabled since Covid. Now, even though that is set, Airbnb is allowing next day bookings. I think these two bugs may be related.

[Bhumika]

Hi @Terence55 ,

Has this been resolved for you?

If this issue still persists, please share some screenshots and I will reach out to the technical team for advice.

[Terence55]

Not yet. Here are two screengrabs. One is the booking on AirBnB the other is what you sent to Google Calendar. See how the actual checkout day is one day early in Google?What Google Calendar gets

AirBnB version

[Bhumika]

Hi @Terence55 ,

Thank you so much for sharing the images. I have reached out to the concerned team for further advice. 

I will keep you posted if I receive any update.

[Aaron1026]

has there been any updates to this?  I have the same issue.

[Bhumika]

Hi @Aaron1026, we were looking to have more information about this issue as the time to replicate the issue had passed. Can you share a screen recording through a shareable google drive link and elaborate on your concern a bit ?

Please make sure to include a visual of your Google calendar as well along with the Airbnb calendar.

[Aaron1026]

Here is a link. https://drive.google.com/drive/folders/1jz94x8xNTttLyTpRm5lhPfxdlnmKH9k3?usp=drive_link

Picture 1 is my google calendar and you can see that the dates for my booking show 1 day shorter then the actual booking which is the screenshot from my airbnb calendar.  If you look at the current booking which has a checkout date of Aug 24th(image 2) shows a end date of Aug23rd in my google calendar(image1).  I currently have this calendar setup using the ics URL.  Though I have exported the calendar and gotten the same results.  I am trying to share my with my cleaning crew but at this point I can't because it doesn't show the correct dates.  I am not sure the best option at this point other then manually creating every booking in the calendar.  I can't make them co-hosts becasue I don't want them seeing all booking information.

[Aaron1026]

I have the same issue when trying to import into an Outlook calendar as well.

[Bhumika]

Thank you for sharing the link and images@Aaron1026, I will pass it forward to the tech team if they can advise us further. 

@Terence55 Would you be able to share some new images same as Aaron that demonstrate the issue? A video recording of the same could help dig more into the concern~

[Bhumika · Accepted solution]

Hi @Terence55 @Aaron1026, apologies for the delayed updates.

I wanted to circle back to this thread and let you know that if the host/guest is experiencing issues where reservation check-out dates are being inaccurately displayed on users' Google Calendar previews, Please be advised that this is not an issue on Airbnb's Calendar sync side, but a Google calendar's issue.

[Jack2517]

I'm having the same problem. Booking goes from 23- 27th but on Google calendar it shows 23 to 26th. You say it a Google issue, but reading the threads it also happens on Outlook calendar and I think others. It seems the error is within the AbnB URL as it's the source of the information. Are you sure it is not your problem. Incorrect info in, incorrect Info out to all the calendars. Surely tech can figure this out. It will be a big help to everyone who has to manage cleaners. Thanks 

[Terence55]

The really frustrating part is that it worked fine before last summer's update.

[Mike3279]

This is 100% an Airbnb issue and has nothing to do with the Google calendar or Apple calendar being used. This issue happens across all third party mail platforms so it is very obvious this is an Airbnb issue that they have FAILED to FIX over the past years. 

[Luke-and-Jackie0]

This is 100% an AirBnB issue. VRBO imports correctly to 3rd party calendars but AirBnB shows guests checking out the day BEFORE they actually do.

This is AirBnB's issue and many hosts are complaining about it. CAN THIS PLEASE BE FIXED?!

[Terence55]

Their lack of addressing this issue tells me they don't care.