Gouges to Floor

[Alicia1134]

Hello, 

  I noticed furniture was moved after my last guests (girls weekend ). I have a vintage chair, which required two people to move into my listing. When I returned, it looked like this chair was dragged a number of times, leaving 20 gouges to the floor. When I go to the resolution, they ask for an estimate to fix. However, the only way to really fix this is to resand, fill and stain. This cost is up to 1500. So I am not sure what price to say, as I know this doesn't feel reasonable. Any recommendation would be great. 

[Jenny]

Hi @Alicia1134 

Did you make a decision yet on what to do about this?

Have you had an estimate from a third party who would do the work for you?

Jenny

[Helen744]

@Alicia1134 that is so awful . It is always a hazard for wooden floors, and a good idea to place some protective covering, on the bottoms of legs of tables and chairs, on wooden floors. Small pieces of sheepskin glued underneath are the most practical thing I find , but commercial products are also available to prevent this ever happening again .. Good Luck.. H

[Sangeeta8]

Do get a quote for this work and forward it to the resolution centre. Always send photos to the guests and to Airbnb soonest. Ask the guests to pay up. Also write to the resolution with your quote,they will ask your guests too. In a couple of days you will know if guests have been decent about it. Or convince resolution centre to settle it.

[Ossama2]

Hi, i am  wondering what if  guest  refused to pay, what Airbnb  support could do?

[Helen3]

You say whatever price you are quoted by your tradesperson to fix. This is wilful damage and they would have seen the scratches they made after they did it the first time . @Alicia1134 

send  time stamped photos and video from when you found the damage  to the guest showing them the damage which they will need to pay for it to be repaired if they don't claim through the guarantee